1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and clients.
1.2 This policy applies where we act as a data controller with respect to the personal data of our website visitors and clients; in other words, where we determine the purposes and means of processing that personal data.
1.3 We will ask for your consent to use cookies in accordance with the terms of this policy when you first visit our website.
1.4 Our website incorporates privacy controls which affect how we process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access your information held by us using the request form at the bottom of this page.
1.5 In this policy, “we”, “us” and “our” refer to Pet Necessities Training & Behaviour. For more information about us, see Section 11.
2. How we use your personal data
2.1 In this section we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your information (“account data”), such as your name, telephone number, address, and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is consent or our legitimate interests, such as the proper administration of our website and business, or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent, our legitimate interests, or the performance of a contract.
2.5 We may process personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent, our legitimate interests, or the performance of a contract.
2.6 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests.
2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing, and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract and/or our legitimate interests.
2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract.
2.10 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis is our legitimate interests.
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims. The legal basis is our legitimate interests.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis is our legitimate interests.
2.13 In addition to the specific purposes for which we may process your personal data set out in this section, we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another person.
2.14 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.
3.2 We may disclose enquiry data and service data to our web design and hosting provider insofar as reasonably necessary for managing our website.
3.3 Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunds, and dealing with related enquiries. You can find information about the payment services providers’ privacy policies by contacting us.
3.4 In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where necessary for compliance with a legal obligation or to protect your vital interests or those of another person. We may also disclose your personal data for the establishment, exercise, or defence of legal claims.
4. Retaining and deleting personal data
4.1 This section sets out our data retention policies, designed to help ensure that we comply with our legal obligations.
4.2 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.
4.3 We will retain your personal data as follows:
Account, personal, service and profile data will be retained for a minimum of 120 days following initial communication and for a maximum of 360 days following last communication.
4.4 In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period based on the services provided to you.
4.5 Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation or to protect your vital interests or those of another person.
5. Amendments
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of significant changes by email.
6. Your rights
6.1 Under UK data protection law, you have the following rights:
The right to access – You can ask us for copies of your personal information.
The right to rectification – You can ask us to rectify information you think is inaccurate or incomplete.
The right to erasure – You can ask us to erase your personal information in certain circumstances.
The right to restrict processing – You can ask us to restrict the processing of your information in certain circumstances.
The right to object to processing – You can object to the processing of your personal data in certain circumstances.
The right to data portability – You can ask us to transfer your personal information to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
6.2 Please contact us using the details in Section 11 to exercise any of these rights.
6.3 We may withhold personal information that you request to the extent permitted by law.
6.4 You may instruct us at any time not to process your personal information for marketing purposes.
6.5 In practice, you will usually either expressly agree to our use of your personal information for marketing purposes or we will provide you with an opportunity to opt out.
7. About cookies
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be “persistent” or “session” cookies. Persistent cookies stay on your device until they expire or you delete them, while session cookies expire when you close your browser.
7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8. Cookies that we use
8.1 We use cookies for:
Authentication (to identify you as you navigate the website)
Status (to help determine if you’re logged in)
Personalisation (to store information about your preferences)
Security (to protect user accounts and our website)
Advertising (to display relevant advertisements)
Analysis (to analyse use and performance of our website and services)
Cookie consent (to record your preferences)
9. Cookies used by our service providers
9.1 Our service providers use cookies and those cookies may be stored on your device when you visit our website.
9.2 For example, we use Google Analytics to analyse the use of our website. Google Analytics gathers information by means of cookies. The information is used to create reports about website usage. Google’s privacy policy is available at: Google Privacy Policy
10. Managing cookies
10.1 Most browsers allow you to refuse and delete cookies. Methods vary by browser—see your browser help section or:
Chrome
Firefox
Safari
Edge
10.2 Blocking cookies may have a negative impact on the usability of many websites.
10.3 If you block cookies, you may not be able to use all the features on our website.
11. Our details
11.1 This website is operated by Pet Necessities Training & Behaviour.
11.2 You can contact us:
Using our website contact form
By email: sarah@petnecessities.co.uk
12. Data Protection Officer
12.1 Our data protection contact is:
Email: sarah@petnecessities.co.uk
